From United Kingdom’s best kept fashion secret to one of the fastest growing international Retailers, amsby.co.uk has quickly evolved into a global fashion leader of its generation. Read More!
We offer money back guarantee on all products. We strive to ensure customer satisfaction, however in an unlikely event, should you wish to return an item, you must inform us within 7 working days of receiving them item. Please note that 7 working days start from the date of delivery. This meets all online retailers’ legal obligations to customers under the European Directive on distance selling (which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days of delivery without having to give us a reason. Please read our full terms and conditions for your reference.
Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods. Please note that the buyer is responsible for the carriage costs involved in the return of goods. We will credit your card with the net refund within 30 days of us receiving the returned items back. In order for us to provide a refund, all goods must be with the original packaging. Refunds will not be processed unless.....
(a) The goods are packed in their original packaging and are in a saleable condition.
(b) The goods are accompanied by our returns email which must be placed with the good.
As all of our bags are handmade to order, we cannot guarantee that we will be able to cancel your order. However, we will always try and help if people have changed their mind so please email us at [email protected] as soon as possible and we will see what we can do. This will usually depend on whether we have started to make your bag.
